Article by
Wednesday, January 19, 2022
We want to provide a commercial cleaning service driven by quality and transparency with the aim of retaining long term contracts with our clients. We have experienced healthy, sustainable growth whilst always keeping the simple view that great customer service and quality control will continue to benefit our clients and aid our growth whilst maintaining our strong reputation.
Our clients want a number of things to happen when they trust us to manage their commercial cleaning contracts. They tell us the most important things are high cleaning standards, locally recruited staff, regular visits from our management, financial transparency, cleaning specifications and audits, plus a bank of trained staff who can provide cover for planned and ad-hoc absences so there is no drop in cleaning provision.
You can learn more by contacting our team today | Contact us
Our team at Elliotts Cleaning & Facilities Support is committed to our key principles to ensure our customer service and retention of current clients is always our sole focus. Our 4 key principles are:
Each and every one of our clients is viewed independently, allowing us to provide a completely bespoke service. We provide clear schedules and specifications to our clients at the start of a new contract and then deliver on our promises.
We’re always looking to improve and evolve and for those reasons we constantly ask ourselves… ‘what can we do better’? This can include trialling new-to-market machinery, improving our skills and culture training for our employees and most importantly, requesting regular feedback from our clients so we can adapt and change in line with their needs.
We understand that some conversations are private so you’ll always have direct contact to our senior management team. When we tell you we’ll always be there to pick up the phone or come to meet you, we mean it.
Our ethos is instilled in every employee, knowing that our vision and best practices will reflect both in their work and character. We understand that we are nothing without our people, with meticulous attention paid to supporting our workforce delivering our cleaning and FM services morning, day and night.
“I truly believe that our management teams purpose is to provide the tools, training and support to our employees so they can deliver a great service to our clients every single day. We are there for them when they ask for help, whether that’s for professional or personal matters. We are a family run business, with a family approach. If we can get our staffing and cleaning standards high, then 99% of the battle is won. But when we do experience any glitches in service it’s vitally important that we react quickly, solve the problem and then communicate clearly with our clients. My one big bit of advice for anyone in the service industry is to communicate regularly and honestly with your clients, I’m still yet to find a client who doesn’t want to hear the truth.”
Elliotts is a proud cleaning and facilities management company based in Hertfordshire. We are always delighted to speak with potential new clients and offer free benchmarking services should you be considering putting your services to tender, or taking your first steps into outsourcing your building facility services.
